1. Who We Are

Edenbridge Tennis Club is a not-for-profit community tennis club located in Scarlett Mills Park in Etobicoke, Ontario.

Website: edenbridgetennis.com • Address: Scarlett Mills Park, Etobicoke, Ontario M9A 3H2

This Privacy Policy explains how Edenbridge Tennis Club collects, uses, discloses, retains, and protects personal information through this website and related club communications.

Privacy questions and requests may be directed to:
Email: [email protected]
Phone: 416-800-1483

2. Information We Collect

We collect only the information reasonably needed to operate the website, communicate with members and visitors, and support club services.

  • Contact forms and email: name, email address, phone number, and any information you choose to include when you contact the club.
  • Newsletter signups: name, email address, subscription preferences, and related email engagement information, such as opens or clicks, where available through Mailchimp.
  • Membership and booking information: membership registration, court bookings, program registration, and related account information may be handled through the club’s external membership and booking provider, Player Coach.
  • Website usage information: pages viewed, browser type, device information, approximate location, referring pages, and other analytics data collected through Google Analytics 4.
  • Technical and security information: IP address, browser information, server logs, and similar information used to help operate, secure, and troubleshoot the website.

3. How We Use Information

We may use personal information for the following purposes:

  • To respond to questions, requests, and messages submitted through the website or by email.
  • To communicate club news, updates, programs, events, schedules, and service notices.
  • To support membership, registration, booking, and program administration through the club’s related systems.
  • To send newsletter communications through Mailchimp when a person has subscribed or otherwise consented to receive updates.
  • To understand how visitors use the website and improve site structure, content, performance, and accessibility.
  • To maintain website security, prevent misuse, troubleshoot technical issues, and protect the club, its members, and visitors.
  • To meet legal, regulatory, accounting, insurance, audit, and administrative obligations.

4. Cookies & Analytics

Essential Cookies

The website may use essential cookies or similar technologies required for normal site functionality, security, performance, and administration. These technologies help the site load properly and protect against misuse.

Analytics

Edenbridge Tennis Club uses Google Analytics 4 to better understand how visitors use the website. Google Analytics may collect information such as pages visited, device and browser type, approximate location, referral source, and general usage behaviour.

Analytics information is used in an aggregated way to help improve the website and understand visitor needs. Visitors can learn more about Google Analytics and opt-out options through Google’s available tools: Google Analytics Opt-out Browser Add-on.

Cookie Preferences

Browser settings can usually be adjusted to block or delete cookies. Some site features may not function properly if cookies are disabled.

5. When We Share Information

Edenbridge Tennis Club does not sell personal information. We may share limited personal information with service providers who help operate the website, communicate with members, administer club services, or maintain security.

Service providers may include:

  • Website and hosting providers: used to operate, maintain, secure, and back up the website.
  • Google Analytics 4: used to measure and understand website usage.
  • Mailchimp: used to manage newsletter subscriptions and email communications.
  • Player Coach: used for external membership, booking, registration, or club-service functions linked from this website.
  • Payment or registration providers: where applicable, payments or transactions are handled through third-party systems outside this website. Edenbridge Tennis Club does not store full payment card details on this website.

We may also disclose information where required by law, where necessary to protect the safety, rights, or property of the club or others, or where necessary to investigate misuse, fraud, or security concerns.

6. Retention

Edenbridge Tennis Club keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required for legal, administrative, accounting, insurance, or security reasons.

  • Contact forms and general emails: retained for a reasonable period to respond to inquiries and maintain appropriate club records.
  • Newsletter information: retained until a person unsubscribes or requests removal, subject to system records required for compliance and administration.
  • Membership, booking, and registration records: retained as needed for club administration, financial records, dispute resolution, legal compliance, and operational history.
  • Analytics information: retained according to the applicable Google Analytics settings and Google’s own retention practices.
  • Security and technical logs: retained for a reasonable period to maintain website security, diagnose issues, and prevent misuse.

7. Your Rights

Individuals may request access to their personal information, correction of inaccurate information, withdrawal of consent for certain uses, or deletion of information where appropriate and legally permitted.

Some information may need to be retained where required for legal, accounting, insurance, security, dispute-resolution, or legitimate administrative purposes.

To submit a privacy request, contact Edenbridge Tennis Club using the details in the Contact & Requests section below. We may need to verify identity before responding to a request.

8. Security

Edenbridge Tennis Club uses reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information handled through the website and related services.

These safeguards may include secure hosting practices, website updates, access controls, backups, spam and abuse prevention, and other measures intended to protect information against unauthorized access, use, disclosure, alteration, or loss.

No website, email system, or online service can be guaranteed to be completely secure. Visitors should avoid sending highly sensitive information through general website forms or ordinary email unless specifically requested through an appropriate secure process.

9. Children

Edenbridge Tennis Club offers community tennis services that may include youth or family participation. Where personal information about minors is collected for membership, booking, programs, or registration, it is generally provided or managed by a parent, guardian, or authorized adult through the applicable registration or membership system.

Parents or guardians with questions about personal information related to a minor may contact the club using the details below.

10. Contact & Requests

Questions, access requests, correction requests, deletion requests, unsubscribe issues, or privacy complaints may be directed to Edenbridge Tennis Club:

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes to this policy: Edenbridge Tennis Club may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
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